How-To’s and Guides
UK Parcel Delivery
European Parcel Delivery
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CollectPlus offer free parcel tracking when you use their service, along with an estimated delivery date for the recipient.
This is not real-time tracking, but the tracking will be updated when the parcel is scanned at each stage in its journey across the network. Tracking events you may see include collection from a drop off point, arrival and processing at the National Hub or Central Depot, and its arrival at the delivery depot near the recipient. We know that for some people, organising and receiving deliveries can be stressful at times and if you've ever felt the same way, this transparency should give you real peace of mind.
It is normal to see pauses in the tracking. However, please contact us if your parcel has not moved for over 24 hours so we can investigate this for you.
Track Your Parcel
Simply enter your 7-16 character tracking code from your receipt into the CollectPlus website to get the latest updates on your delivery.