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I use postage supermarket for all our parcels at work and my own post as well. The website makes it so easy to book a parcel and for me it always has the best prices, cheaper than going to the courier direct. On the one occasion I had a problem with a booking the guys dud an excellent job of getting it sorted and I couldn't rate the customer service any higher!
Been using PS for two years now and I would recommend them highly, especially for transglobal shipments which are often half the price of other brokers. Customer service is absolutely fantastic with problems sorted really quickly, whether you email or phone.