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| Popular Postal Destinations |
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| Head Office |
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Postage Supermarket
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| 15-17 Elms Vale Road
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| Dover |
| Kent |
| CT17 9NZ |
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01304 202300 |
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Email Us |
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Frequently Asked Questions |
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  FAQ Information.
In this section you will find some frequently asked questions about our service. Please read this section if you are having difficulties as it may answer any queries you may have.
Can I specify a collection time?
You can only specify a collection date, no specific times are available. Your collection can be anytime up to 7pm on the date you requested, although most collections will happen between 12pm and 5pm.
Can you deliver items to the UK from abroad?
Yes this is possible. All you need to do is select which country you wish your goods to be collected from in the quick quote section, fill in the parcel details, and you will get a price.
Do you only deliver boxes?
We can offer you a service to deliver most items. If the site does not give you a price due to your consignment being too large or heavy, please contact us through our contact forms and our special services team will contact you.
Will postagesupermarket contact me if my collection fails?
Postagesupermarket is only a postage broker. We are not the collecting agent. Please contact us if your collection fails. This is a very rare event, however if it does occur, we will re book your collection for when is convenient for you.
What is classed as a prohibited item?
Please see our Prohibited Items list. If you are still not sure about the item you are wishing to send, please contact us using the contact forms.
Wiil I have to pay customs charges when I send a consignment?
Generally the person who you are sending your goods to is liable for any customs charges. If there are any duties to be paid, the customs authorities in the country you are sending to will contact the receiver, and will normally hold the parcel until the duties have been received. Postagesupermarket do not get involved in this process.
How can I help my parcel clear cutoms easily?
You must make sure that you have been as descriptive as possible when describing your product on your commercial invoices. Make sure your commercial invoices are signed. Provide as much information about the receiver as possible, i.e contact numbers and email addresses. Always make sure that the declared value on the docket is the same as the declared value on the commercial invoice, and always make sure 5 copies of your commercial invoice are attached to the consignment.
My consignment has arrived damaged...
In this instance please see our Insurance and Terms and Conditions pages for all the details you will need to process your claim.
I do not like booking online, can I do it over the phone?
If postagesupermarket offers you a service for your parcel when you get a quote, you must book the collection online. In order to keep prices down, we are unable to take bookings over the phone. In the instance that you cannot get a price from the website, please contact our special services team via the contact forms, and they will contact you.
Why do I need a printer?
Postagesupermarket will book your collection for you and send the paperwork that you will need for the shipping of your consignment via email. This will need to be printed off on a good quality printer and attached to your parcel.
I placed my order 2 hours ago and have no email with dockets attached...
Your email with your documents attached will always be sent to you within 12 hours of you making your order on weekdays, and 48 hours if ordering at weekends or bank holidays. If you have made a booking before 11.30am on a normal working day, and requested a collection for the same day, then you should receive your email within an hour. If you do not receive your email within these time frames, please contact us using the contact forms.
I'm not sure of the exact weight and size of my parcel...
Please do not place your order if you are unsure of the weight or size of your consignment. If you enter the wrong details at the time of ordering, you will be charged the extra postage cost and an additional admin fee of £15.00 plus VAT.
How should I package my item?
Your consignment must be profesionaly packaged and boxed. If the driver is not happy with the packaging, he will refuse to take your consignment. Please see our Packaging Advice page for details. |
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